A law firm that works for you
We thought it was time to create a personal injury law firm that really understands its customers. National Accident Law gives you responsive access to expert legal support that's friendly and efficient. Above all, we're easy to deal with - right when you need help the most. We understand personal injury and we appreciate how it affects people. That's why we place such emphasis on exceptional customer care.
- Always putting you first for a claims experience that's smooth and hassle-free.
- Expert in accident injury claims, our helpful UK-based legal team is trained to listen, understand and act.
- Attentive professionals and simple technology that put you in control of your claim.
We take service seriously
We train our people to listen and understand. We keep the promises we make. You'll always know what's happening with your claim and what to expect next. We're easy to contact, we keep in touch and we notice those little things that others can miss. That's because we're trained legal professionals also trained in customer service.
We mix great technology with a personal touch
MyAccount is our smart online service platform that's designed with you in mind. It's simple for you to start and track your claim. It also makes things easy for you as we build your case. While we make the most of digital convenience, nothing beats a friendly voice and a sympathetic ear. Happily, we have both. The result is a strong personal service ethic with super-friendly technology that sets new standards of care and simplicity for claiming injury compensation.
We simplify legal complexity
Yes, the Law is complicated. But it doesn't need to be complicated for you. We're often able to gather most of the details we need on your very first call with us. No tiresome repetition, heavy paperwork, confusing jargon or complex fees; that's the old way. Where it's intricate, we simplify it. Where it's complicated, we explain it. Where it's long, we shorten it.
We understand accidents and their impact
We've applied the 25 years of experience our sister company National Accident Helpline has providing expert personal injury advice.
It means we understand better than most the impact of an accident that's not your fault. Like a trusted and attentive doctor, we think you'll find we've got a pretty good bedside manner.
A better way to access the Law
Wide-ranging legislative and technology changes have provided a massive opportunity to modernise how the law serves us all. We are leading that modernisation.
We invest heavily in technology, innovating freely to deliver a consistently excellent customer experience that reinforces our reputation. Our business has been built from the beginning on a clear ethical platform that is setting the standards for personal injury law.
Giving back where it counts
Just as we value our customers, so we value our people too. We are Investors in People (IIP) accredited with both Gold and Silver status at Group business level. We place great importance on training and development and have established our own Learning Academy.
Family is important: we run social events through the year that enable us to thank everyone who supports our people in their work. We give back too: as a Group, we collectively sponsor a range of local charities in the communities where we work. We are funding partners for the Warwickshire and Northamptonshire Air Ambulance.
We go out of our way to set the highest ethical and customer service standards that are a model for others
- We are registered with the Solicitors Regulation Authority (SRA), the independent governing body of The Law Society that regulates the professional conduct of personal injury solicitors in England and Wales.
- We are part of NAHL Group plc. Being part of a public limited company means the way we run our business is subject to strict scrutiny and ultimate oversight by the Alternative Investment Market regulator AIM Regulation - operated by the London Stock Exchange.
- For years, our people have worked historically with government to help ensure that the civil justice system operates correctly. Our Group has previously supported HM Treasury in its objectives to reduce fraudulent claims in our role with the Personal Injury Working Group, part of the Insurance Fraud Task Force.
- We hold Gold and Silver accreditation with Investors in People (IIP) at Group business level. IIP is the independent body that sets the recognised quality standard in HR management and personnel development for thousands of organisations across the UK. We look after our customers and we take care of our people too.
- We have joined forces with leading professional and vocational legal education institutions like CILEx Law School and social enterprise Futures For Business, to help develop the next generation of top legal talent.